Frequently Asked Questions for Food Blanket customers.
How Long Does Shipping Take?
Our distributions centers are located in the United States. Orders placed before 2pm EST will be shipped the same day. Free shipping applies to orders shipped to the continental United States only.
Domestic Delivery Times
- First Class Shipping (delivery within 2-5 business days)
- Free First Class Shipping (delivery within 2-5 business days)
- 2 Day Express Shipping (delivery within 2 business days)
International Delivery Times
- International Standard Shipping (delivery within 10-14 business days)
Do You Ship Internationally?
Yes, but shipping time vary based on the country. International Standard Shipping (delivery within 10-14 business days)
How much does shipping cost?
We offer FREE First Class domestic USA shipping on orders of 2 or more. Domestic and International shipping rates vary based on location.
How do I Track My Order
Once your order has been processed and shipped, you will receive an email from us outlining your tracking information so you can track your order. Please allow 2 business days for us to email your tracking number before sending our customer service team an email.
How do I change or cancel my order?
If you need to change or cancel your order, please email us immediately at email@example.com. If we already processed your order, we are unable to make any changes.
Can I return or exchange and item?
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it in the original packaging. All returns are subject to 10% restocking fees.
Do I have to pay anything to return my items?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns are subjected to 15% restocking fees.
Is Payment and Information safe?
All payments are processed using industry standard, bank-grade AES-256 bit encryption.
How do I contact support?
You can reach us via email: firstname.lastname@example.org or call 305-209-6833. We have 24/7 email support.